FAQ

PAYMENT OPTIONS

The payment options at velvetrivervintage are Paypal or iDEAL. If you want to use iDEAL make sure you fill in your details first and choose your way of payment at the next page.


SHIPPING

At velvetrivervintage we are able to ship worldwide. If you can’t find your country please send an email to info.velvetrivervintage@gmail.com or contact us on instagram @velvet.vintage.vintage.

Shipping costs in the Netherlands are €4,20 for a small packages and €5,95 for a big package. 

 

RETURN POLICY

At velvet river vintage we use a 14-days return policy. Please know that in each item there’s a lot of love and time. Also note that most products are vintage (20-60 years old) and that tiny flaws are part of the love. Bigger flaws are noted in the description box. Because we are a slow fashion (vintage) label we hope that we can make the chance on a return as small as possible and keep it as sustainable as possible.

Make sure you check the measurements in the description box and if you have any question about an item feel free to reach out on instagram or our email. 

We can only accept returns when the product is in their original condition, has the label still connected to the garment and if shipped before our 14-days return policy and in the original package. 

Note: items purchased on Instagram are non-returnable and is clearly communicated before each instagram collection and also on @velvetrivervintage.

 

Customer is responsible for return shipping.

When you want to return a product please be aware that the shipping cost are your responsibility. Also we are not responsible if the item gets lost so make sure you keep the track & trace code. 

Please email us at velvetrivervintage@gmail.com to receive the correct return address and the registration of the return.

 

CUSTOMS & IMPORT CHARGES

Outside of the EU, all customs or import duties are charged once a parcel reaches the destination country. Please note that these charges are your responsibility.